Terms of service

1. Service Policy Scope

These terms apply to all product sales businesses of Theluxurydecorrental’s U.S. online home and furniture store, covering furniture, home goods and supporting accessories. Website usage and order placement constitute full recognition and compliance with these terms and all relevant store policies.

2. Order Processing Timeline

After payment confirmation, we will complete all pre-delivery procedures including order verification, product packaging and shipping label generation within 1-3 business days to ensure efficient order fulfillment.

3. Logistics & Delivery Channels

We cooperate with mainstream logistics providers including UPS, FedEx and USPS to offer stable and punctual delivery services for U.S. customers. All orders support full-process tracking for transparent and traceable logistics.

4. Post-Receipt Inspection & After-Sales Support

Customers shall inspect package and product conditions promptly after receipt. Please contact our customer service immediately to initiate after-sales procedures if cargo damage, missing parts or quality abnormalities are found.

5. 14-Day No-Reason Return Service

Customers can apply for no-reason return and refund within 14 days after product receipt. Returned items must meet official acceptance standards with intact and brand-new conditions. See the dedicated store return policy for full details.

6. Return Product Specifications

All returned products must be brand new, unused, undamaged and stain-free. Original factory packaging, complete accessories and user manuals shall be fully returned without damage or omission.

7. 14-Day Exchange Policy

Product exchange applications are acceptable within 14 days after customer receipt. Exchanged items must be brand new, unused, undamaged and non-contaminated. Refer to the official exchange policy for detailed processing requirements.

8. Return & Exchange Processing Guidelines

Customers may submit return or exchange applications via the official email info@theluxurydecorrental.com with valid order numbers. All shipping fees for returns and exchanges are borne by the merchant. We will respond to applications within 24 hours. Approved requests will receive prepaid shipping labels, packaging standards and return address information for smooth after-sales processing.

9. 2-Year Limited Warranty

We provide a 2-year limited warranty for all sold products, covering material and craftsmanship defects. Eligible quality issues occurring within the warranty period are entitled to free repair and replacement after-sales services.

10. Intellectual Property Protection Clause

All website texts, designs and material content are owned by THE LUXURY DECOR RENTAL LLC and protected by U.S. and international intellectual property laws. Unauthorized copying, dissemination and commercial use are strictly forbidden.

11. Enterprise & Support Information

Company Name: THE LUXURY DECOR RENTAL LLC 

Address: 1331 Nw 43rd Ave, Lauderhill, FL 33313, United States

EIN: 87-1534676 

Phone: +1 6613782281 

Email: info@theluxurydecorrental.com 

Business Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday

Service Commitment: 24-hour email response