Cancellation Policy

1. Policy Scope

This cancellation policy applies to all furniture, home goods and accessories sold by Theluxurydecorrental for U.S. customers. Website browsing and order placement mean full agreement to this policy. This policy independently governs order cancellation behaviors and is completely separated from the store’s product return policy.

2. Order Cancellation Right

Customers are eligible to apply for order cancellation. The processing rules differ significantly based on the order shipment status. No reason is required for valid cancellation applications. Pre-shipment and post-shipment cancellations follow independent processing standards.

3. Applicable Users

This cancellation policy applies to all individual consumer customers of our store.

4. Cancellation Requirements

Pre-Shipment Cancellation: For orders that have not been shipped, customers can apply for direct cancellation. No product return is required, and we will process a full refund directly. Post-Shipment Cancellation: For orders that have already been shipped, direct refund without return is not supported. Customers must wait until the products are delivered and received. All cancelled products must be brand new, unused and in resalable condition. All original packaging, accessories and manuals must be fully retained and returned together with the items.

5. Cancellation Application Process

Please submit your cancellation request via email with your valid order number and relevant product details for official review and processing.

6. Application Email

Send all cancellation requests to info@theluxurydecorrental.com. We will confirm request receipt within 24 hours.

7. Review & Approval

After receiving your cancellation request, we will first verify the order shipment status and check whether your application meets the corresponding cancellation requirements. A formal cancellation confirmation email will be sent to you once all criteria are satisfied.

8. Refund Processing

Pre-Shipment Orders: After cancellation confirmation, a full refund will be issued to your original payment method within 2 business days, with no return required. Post-Shipment Orders: Refunds will be processed to your original payment method within 2 business days after we receive and verify your returned products meet all requirements.

9. Free Return Shipping

Return shipping fees only apply to post-shipment cancellation orders. All qualified return shipping costs are fully covered by our store. Customers bear no transportation fees. Approved return requests will receive a prepaid shipping label with detailed packaging and return instructions.

10. Official Return Address

Please return all qualified post-shipment cancellation products to: 1331 Nw 43rd Ave, Lauderhill, FL 33313, United States

11. Special Case Handling

For transit-damaged products or items that fail official verification after return, our team will contact you promptly to communicate and work out a proper and reasonable solution.

12. Cancellation Support

For cancellation-related questions, contact us via:

Phone: +1 6613782281

Email: info@theluxurydecorrental.com.

We provide a 24-hour response guarantee for all customer inquiries.

13. Governing Law

This cancellation policy and all related order cancellation transactions are governed by applicable U.S. consumer protection laws.

14. Process Transparency

All cancellation review steps, processing progress and real-time refund statuses are confirmed via official email, keeping customers fully informed throughout the entire process.

15. Service Record Retention

We retain all order cancellation records and related communication data for official file reference, after-sales traceability and continuous service improvement.

16. Company Info

Website Owner: THE LUXURY DECOR RENTAL LLC

Company Name: THE LUXURY DECOR RENTAL LLC

Address: 1331 Nw 43rd Ave, Lauderhill, FL 33313, United States

EIN: 87-1534676