Shipping policy

1. Shipping Policy Coverage

This formal shipping policy governs all transaction and delivery services of furniture, household products and supporting accessory items sold through the official Theluxurydecorrental online store, exclusively serving end customers residing in the United States. All user behaviors including website browsing, product viewing and order submission constitute voluntary recognition and compliance with the full contents of this shipping management policy.

2. Detailed Order Processing Rules

After the system successfully confirms customer payment, our professional operation team will complete standardized order processing within 1 to 3 valid business days. It is clearly stipulated that weekends and national public holidays of the United States are not included in the processing time. The complete processing flow includes order authenticity verification, product sorting and fine packaging, and standard shipping label generation for logistics docking.

3. Professional Logistics Cooperation System

To guarantee nationwide delivery quality, Theluxurydecorrental selects UPS, FedEx and USPS, the most reputable and stable logistics carriers in the United States, as long-term official partners. The professional logistics distribution system effectively ensures that every customer order can be transported safely and delivered on schedule across all U.S. regions.

4. Graded Shipping Fee Rules

We implement a tiered shipping fee mechanism for U.S. orders. All orders with a total consumption amount of $125 or more enjoy free-of-charge standard shipping services. For orders with a total value less than $125, a unified flat shipping fee of $12 will be charged. The fee comprehensively covers all costs incurred in the delivery process, including product packaging material costs and logistics transportation expenses.

5. Specific Delivery Time Standard

Under normal logistics and transportation conditions without force majeure factors, the standard delivery time for all shipped orders within the United States is fixed at 4 to 7 business days from the shipment date.

6. Full-Country Delivery Coverage

Our shipping service network covers the entire geographical scope of the United States, covering bustling urban areas and relatively remote regional zones. Regardless of the customer’s delivery address, we provide unified, standardized and high-consistency delivery services to ensure equal service experience for all users.

7. Strict Receipt and Inspection Requirements

Customers must strictly inspect the outer packaging tightness, integrity and the appearance and performance of the products immediately after receiving the delivered goods. Once transportation damage, missing accessories, product defects and other abnormal problems are found, customers must contact our customer service team promptly to initiate after-sales processing procedures.

8. Standard 14-Day Refund Mechanism

We protect customers’ legitimate consumption rights. Customers can independently apply for a full refund without providing any reason within 14 natural days from the date of receiving the goods. All returned products must be kept in original brand-new condition without any use, wear or contamination. After the internal review of your return application is approved, we will provide you with a fully prepaid return shipping label, together with detailed specifications for product repackaging and accurate return delivery address. For more systematic and detailed clauses, please refer to the independent official Return Policy document.

9. Dedicated Customer Service Channels

For any questions, inquiries, disputes or service suggestions regarding order shipping, logistics tracking and delivery services, please contact our professional customer support team through the exclusive official channels below:

Service Phone: +1 6613782281

Official Email: info@theluxurydecorrental.com

Service Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Standard Time) Service Promise: All email consultation messages will be professionally responded to within 24 hours.