1. Policy Scope
This official policy applies to all furniture, home goods and matching accessories sold to U.S. customers via the Theluxurydecorrental website. All users who browse the website, place orders and complete purchases automatically agree to abide by all terms stipulated in this policy.
2. Official Company Information
Company Name: THE LUXURY DECOR RENTAL LLC
Address: 1331 Nw 43rd Ave, Lauderhill, FL 33313, United States
EIN: 87-1534676
Phone: +1 6613782281
Email: info@theluxurydecorrental.com
Business Hours: 8:00 AM – 6:00 PM (EST), Monday to Friday
Service Commitment: All customer email inquiries will receive a professional reply within 24 hours.
3. Product Pricing & Tax Rules
Sales tax will be calculated at checkout
Order Cost Components
The total order amount consists of:
Product Price: The price of each item as listed on the product page(Taxes are calculated and added at checkout).
Shipping Fee: Calculated based on the order amount and displayed at checkout.
All costs are shown in USD and clearly listed before placing an order, ensuring customers are fully aware of the total payment required.
4. Order Processing & Shipment Timeline
After customer payment is successfully confirmed, our team will complete order processing, product sorting and shipment preparation within 1 to 3 business days. Weekends and official U.S. public holidays are excluded from the processing cycle. Once the order processing and shipment arrangement are completed, customers will receive an official notification email containing real-time order tracking information to monitor delivery status.
5. Shipping Carrier Cooperation
We cooperate with multiple reputable and reliable official shipping carriers to ensure the safe and intact delivery of all furniture and home products. The final shipping carrier will be reasonably selected according to the customer’s specific delivery address. Our partnered logistics providers support full nationwide coverage across the United States and provide real-time shipment tracking services for all orders.
6. Currency & Payment Security
All commodity prices and service fees on the entire website are displayed and settled in US Dollars ($). All online payment transactions are processed through professional secure third-party payment platforms with standard SSL/TLS encryption technology to fully guarantee user transaction security. Our company will never store complete customer bank card information or sensitive payment data to protect user privacy and fund safety.
7. Invoice & Order Confirmation
After customers successfully complete order payment, the system will automatically generate a standardized electronic invoice and send it to the customer’s reserved email address. The electronic invoice records complete order details, itemized fees and tax-inclusive total amount, which is completely consistent with the fee information displayed on the official checkout page, serving as a valid transaction voucher.
8. Customer Support & After-Sales Service
For all inquiries related to order status, shipment progress, fee details and after-sales problems, customers can contact our official support team via email. Our team will respond to all consultation emails within 24 hours and provide targeted professional assistance and effective problem-solving solutions for customers.