Refund policy

1. Fourteen-Day Unconditional Return and Exchange Entitlement

The Company establishes a standardized 14-day return and exchange policy applicable to all purchased merchandise. Within fourteen consecutive calendar days following the customer’s physical receipt of ordered goods, customers retain the right to submit formal applications for product return or exchange without the obligation to furnish explanatory reasons. All carriage charges incurred throughout the return and exchange logistics process shall be fully assumed and covered by THE LUXURY DECOR RENTAL LLC. It is expressly stipulated that all rights under this return and exchange provision shall terminate automatically upon the expiry of the 14-day timeframe, and the Company shall reserve the right to decline all late applications accordingly.

2. Mandatory Eligibility Criteria for Returned Merchandise

Any goods submitted for return or exchange shall satisfy the following uniform conditions: the merchandise must remain in entirely brand-new condition with no signs of usage, abrasion, contamination or assembly. Customers are obligated to return the complete matching accessories, intact original packaging materials and corresponding official user instruction manuals together with the main product unit. Submitted goods missing any of the aforementioned supporting attachments shall be deemed ineligible for return or exchange processing.

3. Formal Return Application Protocol, Designated Receiving Address and Prepaid Shipping Label Arrangement

Customers who intend to initiate return proceedings shall submit written application requests via the official dedicated customer service email address: info@theluxurydecorrental.com. All returned consignments must be delivered to the fixed receiving warehouse address listed below: 1331 Nw 43rd Ave, Lauderhill, FL 33313,United States Upon comprehensive review and formal approval of a customer’s return application, the Company shall dispatch a fully prepaid freight shipping label to the applicant, supplemented with standardized written instructions regarding proper protective packaging specifications and designated delivery channels. Any goods consigned back to the Company’s receiving address without prior authorized return application and official approval shall be categorically rejected by warehouse receiving staff and will not undergo any inspection or processing.

4. Official Consultation Channel for Return-Related Inquiries

For any inquiries, clarifications or disputes concerning return, exchange, logistics or eligibility rules, customers may correspond with the Company’s customer service division at any time through the designated email: info@theluxurydecorrental.com. All submitted inquiries will be reviewed and responded to within the official service response window.

5. Remedial Procedures for Defective, Damaged or Mismatched Products

Customers are required to conduct a thorough visual and functional inspection of all ordered merchandise immediately upon parcel delivery and acceptance. In the event that delivered goods contain factory manufacturing defects, sustain physical damage arising from transit handling, or customers receive goods inconsistent with the specifications stated in their original order, customers shall notify the Company’s service team without undue delay. The Company shall conduct a full factual assessment of the reported issue and implement appropriate corrective remedies to rectify the customer’s unfavorable experience.

6. Standard Recommended Procedure for Product Exchanges

To optimize processing efficiency and minimize customer waiting periods for replacement goods, the Company recommends customers complete the full formal return process for their current merchandise as the primary step. Once the returned goods have been received, inspected and formally accepted by the Company’s warehouse department, customers may independently place a separate new purchase order for the replacement item they wish to acquire. Direct exchange of goods without prior return clearance is not supported under this policy framework.

7. Regulated Refund Execution Terms

For all returned consignments that fully comply with every clause of the return eligibility criteria outlined within this policy document, the Company shall complete internal financial verification and initiate refund disbursement within two official business days following warehouse acceptance. The total refunded monetary sum shall be remitted back to customers exclusively via the identical original payment instrument and transaction channel utilized at the time of initial order payment.