1. Policy Scope
This official FAQ policy applies to all furniture and home product sales conducted via the Theluxurydecorrental online store for U.S. customers. Website access and order placement constitute automatic acceptance of this policy and all associated operational terms.
2. Order Processing & Dispatch
Following successful payment confirmation, all orders will be processed, packed and prepared for shipment within 1–3 business days. Reliable national carriers are utilized to guarantee timely and consistent delivery services.
3. Shipping Fee Regulations
Orders with a subtotal of $125 or above qualify for complimentary free shipping. All orders below $125 are subject to a flat $12 shipping fee. Shipping fees cover professional packaging and transportation costs and are fully administered by Theluxurydecorrental.
4. Post-Delivery Inspection
Customers are responsible for inspecting packaging integrity and product condition upon delivery. Any discovered damage, defects or missing components must be reported to customer service immediately for official resolution.
5. No-Reason Return Terms
A 14-day no-reason return and refund service is available for all customers. Returns may be initiated within 14 days of product receipt without required justification, subject to official return criteria. Please refer to the full Return Policy for detailed requirements.
6. Return Eligibility Standards
Returned merchandise must be in brand-new, unused condition with no physical damage or contamination. All original packaging, accessories and instructional materials must be returned complete and intact.
7. Return Shipping Provisions
All return shipping expenses are covered entirely by Theluxurydecorrental. Customers must utilize either our prepaid shipping labels or approved carrier partners to complete standardized return procedures.
8. Refund Timeline & Method
Refunds are processed via the customer’s original payment method. After successful receipt and inspection of returned goods, refund completion will take place within 2 business days.
9. Product Exchange Terms
Customers may submit exchange requests within 14 days after order delivery. Exchanged products must comply with return eligibility rules, maintaining brand-new, unused, undamaged and clean condition. Full specifications are listed in our official Exchange Policy.
10. Payment Security Standards
We accept Visa and MasterCard payment methods. All payment transactions are processed through secure encrypted third-party gateways. No sensitive payment data, including card numbers and CVV codes, is stored on our systems.
11. National Delivery Coverage
Our shipping network provides full service coverage for all regions within the United States.
12. Two-Year Limited Warranty
Theluxurydecorrental maintains a 2-year limited warranty covering manufacturing defects and material quality issues. Qualified issues arising within the warranty period are eligible for professional repair or product replacement through customer support.
13. Official Company & Support Info
Company Name: THE LUXURY DECOR RENTAL LLC
Address: 1331 Nw 43rd Ave, Lauderhill, FL 33313, United States
EIN: 87-1534676
Phone: +1 6613782281
Email: info@theluxurydecorrental.com
Business Hours: Monday–Friday, 8:00 AM – 6:00 PM (EST)
Email responses are guaranteed within 24 hours.